Here’s a cleaned-up policy you can drop onto your site.

Refund & Quality Assurance Policy (Bakely)

We pour a lot of love into every bake. If something isn’t right, we’ll make it right.

Report issues within 48 hours

If your order arrives damaged, defective, or incorrect, you must notify us within 48 hours of receiving the product.
Email info@bakely.ch or use our website contact form right away. Please include:

• Order number

• A brief description of the issue

• Clear photos of the packaging and product

No returns (perishable goods)

Because our products are perishable food, we do not accept returns under any circumstances.

Refunds or replacements

Once we review your claim (usually based on the information and photos you provide), we’ll let you know if you’re eligible for a refund or replacement.

• Approved refunds are issued to your original payment method. Processing times may vary by bank/payment provider.

• If you haven’t received a refund after our confirmation and 15 business days have passed, please contact us at info@bakely.ch.

Non-refundable items

• Perishable food items (all Bakely products)

• Gift cards and sale items

Order errors & delivery issues

• If the wrong item was sent or an item is missing, contact us within 48 hours so we can fix it quickly.

• We aren’t responsible for issues caused by incorrect shipping addresses provided at checkout or packages left unattended after delivery.

EU “cooling-off” note

While some EU purchases include a 14-day right of withdrawal, this does not apply to perishable food products.

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Questions? We’re here to help at info@bakely.ch or via our contact form.